Privacy Policy
Effective date: August 15, 2018
Aquaphor is committed to protecting the privacy of its users. This Privacy Policy is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Website.
Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites.
For purposes of this Agreement, “Website” refers to the Company’s website which can be accessed via our website at aquaphor.co.za. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our website.
Definitions
Website
Website is the www.aquaphor.co.za website operated by Aquaphor (or other)
Personal Data
Personal Data means data about a living individual who can be identified from the data (or from those and other information either in our possession or likely to come into our possession).
Usage Datav
Usage Data is data collected automatically either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We may collect several different types of information for various purposes to provide and improve our website and service offering to you.
Types of Data Collected
Personal Data
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
- At no point during your visit to our site is this information compulsory and by supplying us with this information you agree to its collection.
Contact History
We may keep record of contact made between yourself and us. For example, what is said to us over the phone, via email, or on social media. This information is retained in order to provide effective customer support and to improve our website.
Usage Data
We may also collect information on how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use this information to helps us improve our website by providing information that is relevant to our visitors. We also use this information to prevent and detect fraud against either you or Aquaphor and to meet our legal obligations about looking after your data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Website and we hold certain information.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Website.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Analysis Cookies. We use Analysis Cookies to help us understand our website users and improve functionality.
For more information on cookies, please see our cookie policy.
Use of Data
Aquaphor uses the collected data for various purposes:
- To provide and maintain the Website
- To notify you about changes to our Website
- To allow you to participate in interactive features of our Website when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Website
- To monitor the usage of the Website
- To detect, prevent and address technical issues
Sharing your information
No part of your personal data will ever be sold to anybody – including your name, address, email address or location. We share your data with the following categories of companies as they allow us better provide our services to you, as set out in this statement:
Companies in the Aquaphor group, as sometimes different units of our group are responsible for different activities
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you
Disclosure of Data
Legal Requirements
Aquaphor may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Aquaphor
- To prevent or investigate possible wrongdoing in connection with the Website
- To protect the personal safety of users of the Website or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide the Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Website.
Links to Other Sites
Our Website may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Please don’t hesitate to contact our Customer Support team at larissa@aquaphorsa.co.za, who will be happy to answer any questions you may have.
